Contact Customer Services by calling 08717890729 at 13p/min plus access charge, or use their mobile-friendly local-rate contact number 01138207118.
EDF Energy Contact Number / Customer Services Number – 08717890729
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ABOUT EDF ENERGY
This made EDF Energy among the UK’s biggest generators,as good as the biggest supply network operator.
The Development Division of EDF Energy was formed in bringing together the different infrastructure interests of what were SEEBOARD LE Group and SWEB. The Development Division of EDF Energy was afterwards broken up in October 2006.
Our Customers Company Managing Director, Manager of Sales and Marketing and Manager of Consumer Operations attend these meetings.
High standards for each customer
We’ve place various measures set up for our sales teams to assist them give customers exactly the same high degree of service whenever, and yet, they get in contact with us. This includes better training and tracking, along with after they’ve completed the procedure for joining us, a customer satisfaction survey which goes to everyone. In addition, we give our staff motivators to give attention to conformity and quality – how many tariffs they are able to sell, or not only based on exactly how many calls they are able to make.
Handling criticisms head on
About EDF Energy Customer Dedication
We set up a complaints enhancement programme reduce incidents where we believe a gripe’s concluded, and to ensure we manage complaints better, but the customer doesn’t. Our grievance management is concentrated on customer consequences that were positive, shutting our Senior Management and the ‘resolution difference’ take responsibility for addressing, identifying and preventing future grievances. We’re pleased to mention that other attempts we’ve made as well as this have reduced the amount of complaints we get. From January 2016 to September 2016 we’d criticisms that are 24% less than January 2015. Citizens Advice has also ranked us second for grievances handling amongst the leading providers (and fourth out of 22 providers total) in its Q3 2016 Residential Grievances League Table. With Today’s energy market is about providers demanding the very best we work. Other kinds of company, with customers, are interacting like cost comparison sites. We anticipate anyone who works for us to possess the same high standards as our personal. So we’ve place additional quality tests on sales that go to ensure that’s the instance set up. We conform to Ofgem’s Standards of Conduct and will just work with selected third parties we believe are reasonable.
EDF ENERGY ONLINE RESOURCES ON ENERGY SAVINGS
You can find the EDF Energy on Youtube on their own official youtube channel:
ALTERNATIVE CONTACT INFORMATION
|Address|| EDF Trading (Global headquarters) |
3rd Floor, Cardinal Place
80 Victoria Street
| Pre-Payment Meters enquiries ||01138207118|
|Electric Meters enquiries||01138207118|
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